Terms of Business

Version: 1.2 Effective from: 15 September 2026

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1. About these terms

1.1 Who we are

These terms are between Build Bros Ltd, a private limited company registered in England and Wales under company number 17443193, whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX ("we", "us", "our"), and you, the client named in the relevant quotation or order ("you", "your").

We are not currently registered for VAT.

1.2 What they cover

These terms apply to all work we do for you, including website design and build, website care and maintenance plans, search engine optimisation services and any other services we agree to provide.

1.3 How a contract is formed

A contract is formed when you accept our quotation or proposal in writing, pay the deposit, or accept these terms in our customer portal, whichever happens first. At that point you confirm you have read and agreed to these terms.

1.4 Business customers

We contract with businesses. These terms are written on the basis that you are acting for purposes relating to your trade, business, craft or profession, and consumer cancellation rights therefore do not apply. If you are contracting as a consumer, tell us before you pay a deposit so we can set out your additional statutory rights.

1.5 Priority

If anything in a written quotation or a signed statement of work conflicts with these terms, the quotation or statement of work takes priority for that project only.

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2. Scope of work

2.1 What we will do

We will provide the services set out in your quotation, proposal or package description. Package contents, page counts and inclusions are those published on our website or stated in your quotation at the time you accept it.

2.2 Fixed scope

Our package prices are fixed for a fixed scope. The page count, features and deliverables in your quotation define that scope. Anything not listed is not included.

2.3 Additional work

If you ask for work outside the agreed scope, we will tell you what it costs before we start it. Additional work is only carried out once you have approved the price in writing. We will never add a charge you have not agreed to.

2.4 Third-party services

Some deliverables depend on services provided by others, such as hosting providers, domain registrars, payment providers, search engines, platforms such as Google and Meta, plugins and third-party APIs. We will integrate with them competently, but we do not control them. We are not responsible for their availability, outages, failures, pricing, policies, changes or decisions, where these are outside our reasonable control.

2.5 No guarantee of results

Where we provide SEO services, including SEO Boost, we will carry them out with reasonable care and skill and report honestly on the work. We do not guarantee any particular search engine ranking, volume of traffic, number of enquiries, level of sales, or inclusion in search results, AI assistants or AI-generated search features. Search engines and AI platforms decide what they show, and that is outside anyone's control.

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3. Revisions

3.1 Included rounds

Every website build package includes two rounds of revisions. The Pro Growth package includes three rounds of revisions.

3.2 What a round means

A round of revisions is one consolidated set of feedback from you, sent in a single communication, which we then work through in full. Sending feedback piecemeal over several days counts as more than one round, so please gather it up before sending it.

3.3 What revisions cover

Revisions cover adjustments within the agreed design direction and scope: wording, images, colours within the agreed palette, layout adjustments to existing sections and correction of anything not built as agreed.

3.4 What revisions do not cover

Revisions do not cover a change of overall design direction after a design has been approved, additional pages, new features or functionality, or content you supply late and then change. These are additional work under clause 2.3.

3.5 Further rounds

Further revision rounds beyond those included are available and will be quoted at a fixed price before we start.

3.6 Deemed approval

If we send a design or a completed stage for your review and hear nothing for 10 working days, despite a written reminder, we may treat that stage as approved so the project can continue. We will always send the reminder first.

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4. Your responsibilities

4.1 Content

Unless your package or quotation says otherwise, you are responsible for providing the content for your website: text, images, logos, product or service details, prices, and any documents you want published.

4.2 Rights in your content

You confirm that you own the content you give us, or that you have permission to use it, and that it does not infringe anyone else's rights, is not defamatory, and does not breach any law or advertising standard. You agree to indemnify us against any claim arising from content you supplied.

4.3 Accuracy

You are responsible for checking that the information published on your site is accurate, including prices, service descriptions, contact details and any regulatory information you are required to display.

4.4 Access and co-operation

You agree to give us the access we need in reasonable time, including domain registrar access, existing hosting or website credentials, Google Business Profile access and any third-party accounts required for integrations.

4.5 A single point of contact

Please nominate one person with authority to approve work. Conflicting instructions from several people cause delay, and time lost to them is not our responsibility.

4.6 Response times

We ask that you respond to requests for content, feedback or approval within 5 working days. Where you cannot, tell us and we will agree a revised plan.

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5. Timelines

5.1 Estimates

Any timescale we quote, including our published "typical launch within 1 week", is an estimate given in good faith on the basis that the scope is as agreed and that you supply content, approvals and access promptly. It is not a fixed contractual deadline and time is not of the essence unless we agree otherwise in writing.

5.2 Timelines depend on your content

Project timescales run from the point we have both your deposit and everything we need from you under clause 4, such as images, written content, approvals and login or access details. Any delay in providing these extends the delivery dates by at least the length of the delay, and we may need to reschedule your build slot around other clients' work. If the delay continues, clause 5.3 applies.

5.3 Stalled projects

If a project is inactive for 60 days because we are waiting on you for content, approvals, access details or payment, we may place it on hold after first sending you a written reminder. While a project is on hold we may invoice you for the work completed up to that point, less any deposit already paid, payable under clause 6.5. Restarting the project may require rescheduling and, where our costs have increased in the meantime, a revised quotation for the remaining work. Deposits paid remain non-refundable under clause 6.2.

5.4 Matters outside our control

We are not liable for delay caused by events beyond our reasonable control, including failures of third-party services, hosting or registrar outages, illness, or acts of God. We will tell you promptly and work to minimise the delay.

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6. Fees and payment

6.1 Prices and VAT

All prices are quoted in pounds sterling. We are not currently registered for VAT, so no VAT is charged. If we become registered for VAT, VAT will be charged in addition at the prevailing rate from the date of registration.

6.2 Deposit

A 50% deposit of the project fee is payable before work begins. It books your build slot and covers work committed at the outset. The deposit is non-refundable once we have started work, except where we cancel the project without cause under clause 8.4, or you terminate the contract for our material breach under clause 14.2.

6.3 Balance

The balance is due before launch. We will invoice it when the site is complete and ready for handover. The site goes live, and is handed over to you, once payment has cleared. Payment of the final invoice confirms your acceptance of the website under clause 9.2.

6.4 Payment methods

Invoices are paid through our customer portal by card (processed by Stripe) or by PayPal. Monthly plans are collected automatically by card. Bank transfer is available on request.

6.5 Payment terms

Invoices are payable within 14 days of issue unless the invoice states otherwise.

6.6 Late payment

We may charge interest on overdue sums at 8% above the Bank of England base rate, and claim fixed compensation and reasonable recovery costs, under the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend work and withhold delivery while an invoice is overdue.

6.7 Expenses

Third-party costs such as premium stock imagery, paid plugins, specialist fonts or additional domains are passed on at cost and only ever incurred with your prior agreement.

6.8 Set-off

You may not withhold or set off any payment against a claim you say you have against us without our written agreement.

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7. Ownership and intellectual property

7.1 Ownership transfers on final payment

Ownership of the Project IP transfers to you once we have received payment in full. In these terms:

• Client IP means everything you supply to us, such as your logo, images, written content, trade marks and data;
• Project IP means the bespoke work we create specifically for your project, such as your website's visual design, its page layouts as configured for you, and any content we write for you; and
• Background IP means our own materials that exist independently of your project, such as our templates, themes, reusable components, code libraries, internal tools, methods and know-how, whether created before your project or separately from it.

Project IP does not include any Background IP or any third-party components. Those remain owned as set out in clauses 7.4 and 7.5, and are made available to you under the licences described there.

7.2 Before final payment

Until final payment is received, all rights in the Project IP remain ours. Work supplied for review before payment is licensed to you for review purposes only and must not be published, copied or given to another supplier.

7.3 Your content

You keep ownership of all Client IP. You grant us a licence to use it for the purpose of delivering the services, and to display your finished website in our portfolio unless you ask us in writing not to.

7.4 Third-party components

Some parts of a website are third-party components, such as the underlying framework, open source libraries, fonts, plugins or stock images. These are licensed, not sold. They remain the property of their owners and are supplied to you under their own licence terms, which we will identify on request.

7.5 Background IP

We keep ownership of all Background IP, including any Background IP that forms part of your website, and nothing in these terms transfers it to you. Once we have received payment in full, you have a perpetual, non-exclusive, royalty-free licence to use the Background IP included in your website for the purpose of operating, maintaining and modifying that website, and the licence passes to anyone you sell or transfer the website to. It does not allow the Background IP to be extracted, resold or reused separately from your website.

7.6 Domain names

Domain names registered as part of your package are registered in your name and belong to you. We will release control of your domain to you on request at any time, and we will never withhold your domain as a condition of payment.

First year registration of your domain is included free of cost. Renewal of your domain from year two onwards is included as part of your Care & Hosting Plan or Care & Maintenance Plan while that plan remains active, provided you have completed your first 12 months on a plan.

If you are not on one of those plans, or you cancel before completing 12 months, domain renewals are not included and become your responsibility. Once a plan ends, any renewal falling due after that date is also your responsibility.

7.7 Portfolio and credit

We may reference the work in our portfolio, case studies and marketing, including screenshots and, where relevant, publicly observable search results. We will not disclose confidential commercial information. Tell us in writing if you would rather we did not, and we will respect that.

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8. Care plans, SEO plans and cancellation

8.1 Monthly plans

Care & Hosting, Care & Maintenance and SEO Boost are monthly subscription services. They begin on the date agreed and renew automatically each month until cancelled.

Website - Care & Hosting Plan - £25/month. This plan runs on a rolling monthly basis and can be cancelled by giving 30 days' written notice before the next billing date, by email to accounts@build-bros.co.uk or through the customer portal. Hosting ends at the end of the paid period, and part months are not refunded. First year domain registration is included free of cost, and domain renewal from year two onwards is included as part of the Care & Hosting Plan once the first 12 months have been completed, as set out in clause 7.6.

8.2 No minimum term

There is no minimum term. You are never tied into a fixed contract length, and you may cancel any monthly plan by giving the notice set out in clause 8.3.

The 12 month condition in clause 7.6 only decides whether a domain renewal is included. It is not a minimum term, and you remain free to cancel at any time.

8.3 How to cancel

Each monthly plan runs on a rolling monthly basis and can be cancelled by giving 30 days' written notice before the next billing date, by email to accounts@build-bros.co.uk or through the customer portal. Hosting ends at the end of the paid period, and part months are not refunded. The other plan services also continue until the end of the paid period and then stop, and clause 8.5 applies.

8.4 Cancellation by us

We may cancel a plan or a project on 30 days' written notice, or immediately if you are in material breach of these terms, if an invoice is more than 30 days overdue, or if you become insolvent. Where we cancel a project without cause, we will refund any payment relating to work not yet done.

8.5 Hosting on cancellation, and moving to another provider

Where hosting is part of your plan, cancelling means the site must move to another provider. For 30 days after cancellation you can have a copy of your site files and database at no charge. After that period we may delete the hosted copy and our backups of it, so please take your own copy.

If you decide you would like us to take your domain and website to another hosting provider, there is a one-off £100 admin fee to cover the preparation and transfer process. The fee covers that work only. Your domain belongs to you under clause 7.6 and we will release it to you on request, whether or not you ask us to carry out the move.

8.6 Included monthly time

If you choose the Care & Maintenance plan, it includes 30 minutes of website changes per month. This time applies to small edits within an existing site, such as text changes, price updates, contact detail changes, photo swaps and small fixes. It does not cover new pages, design changes, new functionality or content writing.

The 30 minutes must be used within the monthly billing period it belongs to. Any minutes not used within that billing period do not roll over to the following month, because the plan also pays for continuous hosting, monitoring, patching and backups which run regardless of whether you request a change.

8.7 SEO plans

SEO Boost delivers the work described in the plan each month. It does not guarantee any ranking, traffic level or number of enquiries, per clause 2.5. Content and improvements already published on your site remain yours if you cancel.

8.8 Price changes

We may change monthly plan prices on 30 days' written notice. If you do not accept a change, you may cancel before it takes effect without penalty.

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9. Launch and acceptance

9.1 Review

We will make the site available on a private preview link for your review before launch. Before acceptance you are responsible for reviewing and approving all website content, images, functionality and information, and clause 4.2 applies to everything you supply.

9.2 Acceptance

There is no handover without payment. The website is accepted and approved once you confirm handover or pay the final invoice, and final handover of the website and its deliverables then takes place. Any outstanding balance is due in accordance with the payment terms on the invoice.

Following acceptance, any further changes, amendments, additional functionality or new requirements are additional work under clause 2.3 and may be charged separately.

Any Website Handover & Acceptance Terms shown on the final invoice form part of these Terms of Business.

9.3 Defects

If, within 30 days of launch, you find something in the originally agreed functionality that does not work as agreed, tell us and we will fix it at no charge. This covers defects only. It does not include new features, content changes, changes of mind, third-party issues, or problems caused by changes made by you, a third party or external services.

9.4 Browsers and devices

We build and test for current versions of the major browsers on desktop and mobile. We do not support browsers that are no longer maintained by their vendor.

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10. Confidentiality

Each of us agrees to keep the other's confidential information confidential, to use it only for the purposes of the contract, and not to disclose it without permission. This does not apply to information that is public through no fault of the receiver, was already lawfully known, or must be disclosed by law. These obligations continue for 3 years after the relationship ends.

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11. Warranties

11.1 Our warranty

We will provide the services with reasonable care and skill, in accordance with good industry practice, using appropriately competent people.

11.2 What we do not warrant

We do not warrant that a website will be error-free or uninterrupted, that it will achieve any commercial result, or that third-party services will remain available or unchanged. We do not provide legal advice, and you are responsible for ensuring your website complies with the laws and regulations that apply to your business, including accessibility obligations and any sector-specific rules.

11.3 Statutory rights

Nothing in these terms excludes terms implied by the Supply of Goods and Services Act 1982 or any other statute where exclusion is not permitted.

11.4 Legal and compliance content

Where we provide a privacy policy, cookie wording, terms, disclaimers or any other legal or compliance content for your website, it is template guidance only and is not legal advice. You remain responsible for checking that it is accurate and suitable for your business, and for keeping it up to date.

11.5 Website security

We take reasonable technical and organisational measures to protect the websites we build and host, including software updates and security monitoring where your plan includes them. No website can be made completely secure, and we do not guarantee that your website will be free from vulnerabilities or immune from hacking, malware or other cyberattack. Clause 12.5 applies to loss caused by third-party attacks.

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12. Liability

12.1 What we never exclude

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

12.2 Liability cap

Subject to clause 12.1, our total liability to you in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with the contract, is limited to the total fees you have paid us under that contract in the 12 months immediately before the event giving rise to the claim.

12.3 Excluded losses

Subject to clause 12.1, we are not liable for loss of profit, loss of sales or business, loss of anticipated savings, loss of or damage to goodwill or reputation, loss of contract, business interruption, or any indirect or consequential loss, however caused.

12.4 Data loss

We take regular backups as part of our care plans. Subject to clause 12.1, our liability for loss or corruption of data is limited to using reasonable efforts to restore it from the most recent backup we hold. If you do not have a care plan with us, backups are your responsibility.

12.5 Third-party acts

We are not liable for loss caused by a third party, including hacking, denial of service attacks, a hosting provider's failure, a search engine's algorithm change or a payment provider's decision, except to the extent it results from our own failure to take reasonable care.

12.6 Insurance

This clause reflects a fair allocation of risk given the fees charged. You should hold insurance appropriate to the value of your own business.

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13. Data protection

13.1 Roles

Each of us will comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Where we process personal data belonging to your website visitors, customers or staff in the course of providing the services, you are the controller and we are the processor.

13.2 Our obligations as processor

We will:

a) process personal data only on your documented instructions, unless required otherwise by law, in which case we will tell you first unless the law prevents us; b) ensure that anyone authorised to process the data is bound by a duty of confidentiality; c) implement appropriate technical and organisational measures under Article 32 UK GDPR; d) not engage a sub-processor without your general written authorisation, which you give by accepting these terms in respect of our hosting, email, payment and security providers. We will inform you of any intended addition or replacement by updating our sub-processor list, which is available on request, or by a general notice in the customer portal, so you can object. We are not required to notify each client individually. Where an urgent change is needed for security or service continuity, we may make it first and update the list promptly; e) impose equivalent data protection obligations on any sub-processor we engage; f) assist you, so far as reasonably possible and at your cost where the work is significant, with responding to data subject requests, with security obligations, with breach notification and with data protection impact assessments; g) notify you without undue delay, and in any event within 48 hours, of becoming aware of a personal data breach affecting your data; h) at the end of the services, delete or return the personal data at your choice, unless we are required by law to keep it; i) make available the information reasonably necessary to demonstrate compliance, and allow for audits on reasonable notice, no more than once a year unless a breach has occurred.

13.3 Details of processing

• Subject matter: provision of website design, hosting, maintenance and SEO services.
• Duration: the term of the contract, plus any retention period required by law.
• Nature and purpose: hosting, storage, backup, transmission, display and support.
• Types of personal data: typically names, email addresses, phone numbers, business details, enquiry and booking content, and any other data your website collects.
• Categories of data subject: your customers, enquirers, staff and website visitors.
• International transfers: where a sub-processor is outside the UK, transfers are made under UK adequacy regulations, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

13.4 Your obligations as controller

You are responsible for having a lawful basis for the personal data your website collects, for providing the required privacy information to your own users, for obtaining any consents required, and for the accuracy of the instructions you give us.

13.5 Our own processing

Where we process your data as a controller, for example your account, invoices and our correspondence with you, our Privacy Policy applies.

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14. Suspension and termination

14.1 Suspension

We may suspend the services, including hosting, where an invoice is more than 14 days overdue, or where continuing would breach the law or expose us or others to risk. We will give you notice first wherever it is safe to do so.

14.2 Termination for breach

Either of us may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days of being asked, or becomes insolvent, enters administration or ceases to trade.

14.3 Effect of termination

On termination you must pay for all work carried out up to that date. Clauses that by their nature should survive termination will do so, including clauses 6, 7, 10, 12, 13 and 16.

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15. General

15.1 Whole agreement

These terms, together with your quotation, proposal, any statement of work, your invoices and any Website Handover & Acceptance Terms shown on the final invoice, form the whole agreement between us and replace anything said or written beforehand.

15.2 Variation

Changes to these terms must be in writing. We may publish a new version, and where the change is material we will tell existing clients and, where appropriate, ask them to accept the new version in the customer portal.

15.3 Assignment

You may not transfer your rights or obligations without our written consent. We may assign or subcontract, but remain responsible for work subcontracted.

15.4 No partnership

Nothing here creates a partnership, joint venture or employment relationship between us.

15.5 Third parties

No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

15.6 Severability

If any provision is found to be unenforceable, the rest continues in force.

15.7 Notices

Notices must be in writing. Email to hello@build-bros.co.uk, or to the email address on your account, is sufficient.

15.8 Complaints

Tell us first. Email hello@build-bros.co.uk and we will respond within 5 working days and try to put it right.

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16. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales. Each of us irrevocably agrees that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

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17. Contact

Build Bros Ltd 128 City Road, London, United Kingdom, EC1V 2NX Company number: 17443193 (registered in England and Wales) VAT: not VAT registered Email: enquiries@build-bros.co.uk Phone: 020 8064 3071

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